FAQ

If you did not see your question in the list above please contact us.

Does the new HAN system replace the old one?

Yes.

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As a user of the current system, will I need to re-enter my information in the new system?

Information currently in the HAN is expected to transfer; you are urged to confirm that all the information is correct when you first log in to the new system. In addition, you will be required to acknowledge that you have read and understand the terms of service, privacy policy, and the IDPH HAN Resource Manual.

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How can I register as a new user of the system?

To request access and registration information, send an email to HANOfficer@IowaHealthAlert.org. All new user requests will be vetted according to the Iowa HAN Resources Manual.

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How do I change or update the information in my profile?

Once a new user has completed the registration process, you will be able to log in to your account using your username and password to update your account information. Current users may update profile information at any time by logging into the system.

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Are there password requirements for the new system?

Yes. Instructions for creating a "strong" password which meets IDPH requirements will be given when you create or change your password. Current users will be prompted to change their password when logging into the new system the first time.

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What are the categories of Health Alert messages?

Health Alert: Conveys the highest level of importance and warrants immediate action or attention. This was formerly called a "High Level" alert.
Health Advisory: Provides important information for a specific incident or situation and may not require immediate action or attention. This was formerly called a "Medium Level" alert.
Health Update: Provides updated information regarding an incident or situation and is unlikely to require immediate action. This was formerly called a "Low Level" alert.
Health Information: Provides general health information which is not considered to be of an emergent nature. This was formerly called an "Email Only" alert.

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Can I choose how I want to receive information for the different categories of messages?

No. The sender of the message chooses the category of the message which then triggers the device(s) that will receive the e-mail. The devices are email, text message, or phone.

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How is it determined which device(s) is used to receive the information?

The sender of the information, in consultation with the HAN Officer, will determine the category of the message and the following criteria will be used:
Health Alert: email, phone, and text message
Health Advisory: email, phone, and text message
Health Update: email
Health Information: email

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How do I obtain help in navigating the new system?

When you are logged in to the HAN, you will find a "Help Center" at the top right of the page. The Help Center provides Online Help, Video Help and Quick Reference Guides.

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If I already responded to an alert that I received, do I still need to respond through my Messages Inbox on the HAN site?

No

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Who can see my personal information?

You can see your own information and manage your own account. The system administrator can also see your information but it is not viewable by others.

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What is the URL for the new system?

The URL is https://www.iowahealthalert.org. If you experience problems accessing the site from your favorites, you may need to type the URL and resave it in your favorites.

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Who do I contact if I have questions using the new HAN system?

Go to the "Help Center" at the top right of the HAN screen to see if your question is addressed there. If it is not, select the "Contact Us" link at the bottom of the screen or email hanofficer@iowahealthalert.org. If the issue needs to be resolved quickly, you may call the HAN Helpdesk at (515) 281-0914.

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