If you did not see your question in the list above please contact us.
Yes.
Information currently in the HAN is expected to transfer; you are urged to confirm that all the information is correct when you first log in to the new system. In addition, you will be required to acknowledge that you have read and understand the terms of service, privacy policy, and the IDPH HAN Resource Manual.
To request access and registration information, send an email to han.officer@idph.iowa.gov. All new user requests will be vetted according to the Iowa HAN Resources Manual.
Once a new user has completed the registration process, you will be able to log in to your account using your username and password to update your account information. Current users may update profile information at any time by logging into the system.
Yes. Instructions for creating a "strong" password which meets IDPH requirements will be given when you create or change your password. Current users will be prompted to change their password when logging into the new system the first time.
Health Alert: Conveys the highest level of importance and warrants immediate action or attention. This was formerly called a "High Level" alert.
Health Advisory: Provides important information for a specific incident or situation and may not require immediate action or attention. This was formerly called a "Medium Level" alert.
Health Update: Provides updated information regarding an incident or situation and is unlikely to require immediate action. This was formerly called a "Low Level" alert.
Health Information: Provides general health information which is not considered to be of an emergent nature. This was formerly called an "Email Only" alert.
No. The sender of the message chooses the category of the message which then triggers the device(s) that will receive the e-mail. The devices are email, text message, or phone.
The sender of the information, in consultation with the HAN Officer, will determine the category of the message and the following criteria will be used:
Health Alert: email, phone, and text message
Health Advisory: email, phone, and text message
Health Update: email
Health Information: email
When you are logged in to the HAN, you will find a "Help Center" at the top right of the page. The Help Center provides Online Help, Video Help and Quick Reference Guides.
No
You can see your own information and manage your own account. The system administrator can also see your information but it is not viewable by others.
The URL is https://www.iowahealthalert.org. If you experience problems accessing the site from your favorites, you may need to type the URL and resave it in your favorites.
Go to the "Help Center" at the top right of the HAN screen to see if your question is addressed there. If it is not, select the "Contact Us" link at the bottom of the screen or email han.officer@idph.iowa.gov. If the issue needs to be resolved quickly, you may call the HAN Helpdesk at (515) 281-0914.